All prices are quoted in Canadian dollars and do not include applicable taxes and shipping. For customers ordering within Canada, taxes will be added based on your province. For international and US orders there are no taxes applied.

Upon placing an order and making payment, you will receive a confirmation of your purchase with a receipt via email.

Method of Payment options: Visa, MasterCard, American Express, direct payment.

SHIPPING

Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or on national holidays, will be processed the following business day.

Custom or personalized orders can take up to 2 weeks to ship. Please email shop@lolo.ca for an estimated shipping date.

The customer is responsible for all shipping charges related to undeliverable packages, including return to sender fees for future shipments.

CUSTOM ORDERS

Custom or personalized orders can take up to 2 weeks to ship. Please email shop@lolo.ca for an estimated shipping date.

All custom and personalized pieces are made to order and are FINAL SALE.

OUT OF STOCK ITEMS

For those items that are out of stock, please email us directly at shop@lolo.ca to inquire about the next availability date on the item(s).

PROMOTIONS OR COUPON ORDERS

All promotional orders, or purchases using a discount code or coupon are only eligible for an exchange or store credit. Store credits expire 6 months after date of issue and must be used in a single transaction.